Effective Date: July 22, 2026
Last Updated: July 22, 2026
PRO Windows & Doors LLC (“PRO Windows & Doors,” “PRO,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
Visit or interact with our websites, including pro-wd.us, new.pro-wd.us, and any other website that links to this Privacy Policy;
Request a quote, consultation, product information, or technical assistance;
Submit architectural plans, photographs, drawings, specifications, window schedules, or other project materials;
Subscribe to our communications;
Communicate with us by telephone, email, text message, social media, WhatsApp, or another communication platform;
Purchase, receive, or inquire about our products and related services.
This Privacy Policy applies to information collected online and offline. It does not apply to third-party websites, platforms, or services that maintain their own privacy policies.
The information we collect depends on how you interact with us.
We may collect:
When you use our website, we or our service providers may automatically collect:
Internet Protocol address;
Browser type and version;
Device type and operating system;
Device identifiers;
Referring website or advertisement;
Pages viewed and links selected;
Date and time of visits;
Approximate location derived from an IP address;
Website interaction, navigation, and performance information;
Cookie, pixel, analytics, and similar technology information.
We may receive information from:
Other parties acting at your direction.
You may provide architectural plans, building layouts, photographs, addresses, specifications, and other project documents when requesting a quote or placing an order.
We use those materials to evaluate your project, prepare proposals, coordinate product specifications, obtain manufacturer pricing, fulfill orders, arrange delivery, provide technical support, and address warranty matters.
Please submit only information that you are authorized to provide. Do not upload:
Social Security numbers;
Government identification documents;
Banking credentials;
Full payment-card numbers;
Medical information;
Account passwords;
Biometric information;
Information concerning children;
Confidential information unrelated to your project.
Submitting project materials does not transfer ownership of those materials to us. However, you authorize us to reproduce, review, transmit, and share them with our employees, manufacturers, suppliers, consultants, and service providers as reasonably necessary to respond to your request or fulfill your order.
We may use personal information to:
We may combine information collected through different channels when reasonably necessary for these purposes.
We may disclose personal information to the following categories of recipients.
We may provide project information, specifications, measurements, plans, contact information, and order details to manufacturers and suppliers located in the United States, Europe, or other jurisdictions when necessary to prepare pricing, manufacture products, fulfill orders, or provide technical and warranty support.
We may use service providers that assist with:
These providers may process personal information only as permitted by their agreements with us and applicable law.
At your request or when reasonably necessary for a project, we may disclose information to property owners, architects, developers, general contractors, subcontractors, installers, consultants, engineers, designers, and other authorized project participants.
We may disclose information to attorneys, accountants, insurers, auditors, financial institutions, and other professional advisers.
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with law, regulation, court order, subpoena, or governmental request;
Enforce an agreement or protect legal rights;
Investigate fraud, misconduct, or security concerns;
Protect the safety, rights, or property of PRO Windows & Doors or another person.
Personal information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, subject to appropriate confidentiality protections.
We may disclose information for another purpose when you direct us to do so or provide consent.
We do not sell personal information in exchange for money.
Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain disclosures involving advertising, analytics, cookies, or similar technologies, even when no money is exchanged.
To the extent we engage in activity considered a sale, sharing, or targeted advertising under applicable law, eligible users may opt out through our Cookie Preferences tool, a Do Not Sell or Share My Personal Information link, or by contacting us using the information below.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age.
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may include:
Necessary for website operation, security, form submission, fraud prevention, and user-requested functionality.
Used to remember settings and improve website usability.
Used to understand website usage, traffic, navigation, and performance.
Used, when applicable, to measure advertising effectiveness, understand referrals, or provide more relevant advertising.
You may manage nonessential technologies through the cookie-preference tool available on our website. You may also adjust your browser settings to delete or block cookies. Blocking certain cookies may affect website functionality.
Where required by applicable law, we will recognize qualifying browser-based universal opt-out signals, including Global Privacy Control signals.
A browser’s general “Do Not Track” setting is different from legally recognized universal opt-out signals. Because there is no universally accepted standard for Do Not Track signals, our website may not respond to them unless required by law.
We may send emails relating to:
You may unsubscribe from promotional emails by selecting the unsubscribe link included in those communications.
Even after unsubscribing from marketing, we may continue to send nonpromotional communications relating to an active inquiry, transaction, contract, order, delivery, warranty request, or other business relationship.
When you provide a telephone number, we may contact you regarding your inquiry, quote, project, order, delivery, customer-service request, or business relationship.
Marketing text messages will be sent only when we have the consent required by applicable law. Consent to receive marketing messages is not a condition of purchasing products or receiving a quote.
Message frequency may vary. Message and data rates may apply. You may opt out of text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.
We do not sell or provide mobile telephone information to unrelated third parties for their own marketing purposes.
We may collect transaction, invoice, billing, and payment-status information.
When payment-card information is processed through a third-party payment processor, the payment processor may collect and process full card information under its own privacy policy and security practices. We may receive limited transaction information such as payment status, transaction date, amount, and a partial card identifier.
You should not send full payment-card numbers or banking credentials through ordinary email, website message fields, or project-file uploads.
Our products may be manufactured or supplied by companies located outside the United States, including in Europe.
As a result, project and order information may be accessed, processed, or stored in countries whose privacy laws differ from those of your state or country.
Where appropriate, we use contractual, organizational, and technical measures intended to protect personal information transferred to manufacturers, suppliers, and service providers outside the United States.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Respond to inquiries;
Maintain project, quote, order, and customer-service records;
Fulfill contracts and warranty obligations;
Meet tax, accounting, insurance, customs, shipping, and legal requirements;
Resolve disputes;
Enforce agreements;
Prevent fraud and maintain security.
The retention period may depend on the nature of the information, the status of the customer relationship, contractual obligations, applicable limitation periods, and legal requirements.
When information is no longer reasonably required, we may delete, destroy, anonymize, or aggregate it.
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, storage system, or transmission method can be guaranteed to be completely secure. You should use caution when transmitting confidential information electronically.
If you believe information submitted to us has been compromised, contact us immediately.
Depending on where you live and subject to applicable exceptions, you may have the right to:
Confirm whether we process your personal information;
Request access to personal information;
Request correction of inaccurate information;
Request deletion of information;
Receive a portable copy of certain information;
Opt out of the sale or sharing of personal information;
Opt out of targeted advertising;
Opt out of certain profiling activities;
Limit certain uses of sensitive personal information;
Withdraw consent where processing is based on consent;
Appeal a decision concerning a privacy request;
Receive equal service without unlawful discrimination for exercising privacy rights.
These rights are not absolute. Certain information may be retained or excluded from a request when permitted by law, including information required to complete a transaction, maintain a warranty, comply with law, prevent fraud, protect security, exercise legal rights, or maintain business records.
You may submit a privacy request by:
Please describe your request and provide enough information for us to identify relevant records.
We may request information reasonably necessary to verify your identity and protect against fraudulent requests. We will use verification information only for verification and security purposes.
Where permitted by law, you may use an authorized agent to submit a request. We may require evidence of the agent’s authority and may ask you to verify your identity directly.
Where applicable, you may appeal a denied privacy request by responding to our decision or contacting us with the subject line Privacy Request Appeal.
This section applies only to the extent that the California Consumer Privacy Act, as amended, applies to PRO Windows & Doors or a particular processing activity.
During the preceding 12 months, we may have collected the following categories of personal information:
Identifiers, such as name, address, email address, telephone number, IP address, and online identifiers;
Customer-record information, such as contact, billing, project, and transaction information;
Commercial information, such as products considered, quoted, ordered, or purchased;
Internet or electronic network activity;
Approximate geolocation information;
Audio, visual, or similar information voluntarily provided through photographs, recordings, or project files;
Professional or employment-related information provided by business contacts;
Inferences drawn from project interests, product preferences, and website interactions.
We collect these categories from the sources and for the purposes described in this Privacy Policy.
We may disclose these categories to service providers, manufacturers, suppliers, logistics providers, project participants, professional advisers, and other recipients described above.
We do not sell personal information for monetary consideration.
Depending on the website technologies used, disclosures of identifiers and internet activity to analytics or advertising providers may be considered “sharing” or a “sale” under California law. Where applicable, California residents may opt out through our cookie-preference tool, Global Privacy Control, or another method provided on the website.
We do not use or disclose sensitive personal information for purposes that require a right to limit under California law.
We do not provide financial incentives in exchange for personal information unless a separate notice describing the material terms is provided.
Our website and products are intended for adults and business professionals. They are not directed to children under 13, and we do not knowingly collect personal information online from children under 13.
If you believe a child has submitted personal information to us, contact us so that we can investigate and take appropriate action.
Our website may contain links to or integrations with social-media platforms, mapping services, video providers, messaging platforms, manufacturers, and other third parties.
Those third parties may collect information independently and process it under their own privacy policies. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.
A link to another website does not mean that we endorse or control that website’s privacy practices.
We may update this Privacy Policy periodically to reflect changes in our website, technologies, business practices, or legal obligations.
The updated policy will be posted on this page with a revised “Last Updated” date. Where required by law, we may provide additional notice or obtain consent before materially changing how previously collected personal information is used.
Questions, concerns, and privacy requests may be directed to: