Clear answers about our products, custom manufacturing, technical requirements, factory-direct importing, delivery, and warranty coverage.
Most custom orders are manufactured and delivered within approximately 10–12 weeks after all dimensions, specifications, finishes, and payment requirements have been finalized. Oversized units, specialized glass, custom finishes, and shipping conditions may affect the final schedule.
Our systems can be configured to meet many U.S. project requirements, including energy efficiency, safety glazing, structural performance, egress, and other project-specific criteria.
Available testing and certification documentation depends on the selected system, glass package, unit size, and configuration. We review project requirements before the order is placed, while final approval remains subject to the architect and local building authority.
PRO Windows & Doors currently specializes in the supply and delivery of custom windows and doors. We do not provide installation services.
Installation should be completed by the homeowner’s, builder’s, or general contractor’s qualified installer. Our team can provide product documentation and technical coordination before delivery.
Our products include an official manufacturer warranty of up to 15 years against covered manufacturing defects, depending on the selected system and components.
Specific coverage may vary for frames, insulated glass, finishes, seals, and hardware. Complete warranty terms are provided with your proposal or order documents.
For the most accurate proposal, please send us:
When complete plans are not yet available, we can begin with sketches, photographs, or preliminary dimensions.
Because every unit is custom-manufactured, all final dimensions must be confirmed and approved before the order is released for production.
Final measurements are typically provided by the customer, builder, or installer unless field measurement services are specifically included in the proposal. Our team reviews the submitted plans and schedules to help identify inconsistencies before manufacturing begins.
Nearly every part of your order can be customized, including:
Our team will help match the appropriate system and options to your design, performance goals, and budget.
Depending on the selected system, we offer double- and triple-glazed packages with Low-E coatings, argon-filled insulated glass, warm-edge spacers, tempered glass, laminated glass, acoustic glazing, solar-control glass, and other specialized options.
We can also review project-specific U-factor, SHGC, safety-glazing, and acoustic requirements before preparing the order.
Yes. We can supply projects throughout the United States and coordinate factory pickup, international freight, customs processing, cargo insurance, and delivery to the project site or designated warehouse.
Site access, unloading equipment, delivery appointments, and other receiving requirements are confirmed before shipment.